the work.
A look at what I've built, supported, and run behind the scenes. Some details kept brief — most of this work lives quietly in the background, which is exactly how it should be.
Operations support for an online education + membership brand
I provide ongoing operations and project management support for a growing online education company serving healthcare professionals. My role blends day-to-day business management, customer experience, systems support, and event coordination — working closely with leadership to keep projects moving and make sure both the team and its members feel supported.
What that looks like
Membership operations
CRM + client onboarding
Course + membership support
Systems + automations
Event + conference logistics
Email marketing
Canva graphics + branded materials
Stripe · Circle · Honeybook · Zapier
Project management (ClickUp, Slack)
The bigger picture:
My work goes beyond individual tasks. I help turn ideas into organized systems, catch gaps before they become problems, and build processes that are easier for both the team and the customer to navigate. As the company has grown, my role has grown with it — I'm the person connecting the details, people, platforms, and projects that keep things moving.
other experience
I've also supported entrepreneurs, service providers, healthcare professionals, and creative business owners with:
Launch coordination
CRM + client onboarding
Inbox + calendar management
Systems + automations
Workflow documentation
Forms, contracts + payment systems
Brand communication + logistics
Client Reviews
When you find yourself overwhelmed with taking care of your clients, inspiring your team, and managing multiple social media pages, you need a Jamie Layman in your life to tackle one challenge at a time.
Her ability to troubleshoot and brainstorm ideas makes her an absolute gift. I am always in awe of her efficiency and knowledge. She has helped me feel like I can breathe again and with her skills, I am able to do things it would take me years to learn
— JoyI cannot rave enough about Jamie. We have been working together for 3+ years, and she has brought so much life into my business. I have trained and matched 150+ virtual assistants with clients, so as a byproduct, I get to handpick my favorites to work with personally. Choosing Jamie was one of the best decisions I made for my business. She is so techy, fabulous with Canva, very organized, a wizard with project management tools, and more. One of my favorite things about working with her is the energy she brings. She is genuinely excited about what I am doing, and that shows in her work. She is very communicative and develops meaningful relationships with her clients. She is a complete gem. So if you are looking for someone who can take over the tasks that are weighing you down and reinvigorate your business, Jamie is your gal.
— MeganJamie was instrumental in helping me figure out my branding! In one sitting she was able to pinpoint exactly what I was looking for.
Not only did she help me locate the missing color I just couldn't find to add to my palette, but she also suggested a number of different font pairings I had never considered. I am obsessed with what she came up with and am so excited to start incorporating
the colors and fonts on my website and into my graphics. Jamie was easy to work with and she knows her stuff. I highly recommend using her services for your branding needs.
— Carole